We are seeking a talented and dedicated Support Engineer to join our team and help us provide exceptional customer support. The ideal candidate will have excellent communication skills, a passion for technology, and a strong desire to help customers solve complex technical issues.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner via email, phone, and other communication channels
• Troubleshoot and diagnose technical issues reported by customers
• Provide technical support to customers via remote desktop tools, phone, and email
• Escalate technical issues to the appropriate team member when necessary
• Develop and maintain technical documentation, such as FAQ, knowledge base articles, and troubleshooting guides
• Collaborate with other team members to identify and resolve technical issues
• Participate in on-call rotation to provide 24/7 customer support

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong understanding of networking concepts, such as TCP/IP, DNS, and DHCP
• Experience with Windows and Linux operating systems
• Excellent problem-solving skills
• Strong verbal and written communication skills
• Ability to work well in a team environment
• Customer-focused mindset
• Willingness to work in an on-call rotation to provide 24/7 customer support

If you are a customer-focused individual with a passion for technology and a desire to help customers solve complex technical issues, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a fun, dynamic work environment.

We are seeking a talented and dedicated Support Engineer to join our team and help us provide exceptional customer support. The ideal candidate will have excellent communication skills, a passion for technology, and a strong desire to help customers solve complex technical issues.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner via email, phone, and other communication channels
• Troubleshoot and diagnose technical issues reported by customers
• Provide technical support to customers via remote desktop tools, phone, and email
• Escalate technical issues to the appropriate team member when necessary
• Develop and maintain technical documentation, such as FAQ, knowledge base articles, and troubleshooting guides
• Collaborate with other team members to identify and resolve technical issues
• Participate in on-call rotation to provide 24/7 customer support

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in a technical support role
• Strong understanding of networking concepts, such as TCP/IP, DNS, and DHCP
• Experience with Windows and Linux operating systems
• Excellent problem-solving skills
• Strong verbal and written communication skills
• Ability to work well in a team environment
• Customer-focused mindset
• Willingness to work in an on-call rotation to provide 24/7 customer support

If you are a customer-focused individual with a passion for technology and a desire to help customers solve complex technical issues, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a fun, dynamic work environment.